Safety is our number one priority. We comply with all relevant legislation including European CLP safety labelling requirements, International Fragrance Association (IFRA) guidelines and follow best practice recommended by the British Federation of Candle makers. All of our products are tested thoroughly prior to selling, we provide instructions to our customers on safe use of our products and we will never use risky embeds such as glitter, botanicals or crystals in our candles. All of our containers are specifically for candles and for safety reasons we will only offer a refill service on our tins and not glassware, which may have invisible faults from a customer's previous use which could lead to the glass shattering.

We keep our candles simple, avoiding unnecessary additives like dyes, and will never use risky decorations like dried flowers, crystals or other embeds which are a fire hazard. Our candles contain the highest quality wax, fragrance and lead free wicks – and nothing else.

We recommend that you store your candles and melts in a dry place out of direct sunlight, avoid extreme variations in temperature and for optimal performance use within 6 months of purchase

It is recommended that you burn candles for a maximum of 4 hours at a time. Always light your candle on a level heat proof surface away from drafts and overhanging materials and keep away from children and pets and never leave a burning candle unattended.

Hundreds of hours of testing, combined with the very best ingredients money can buy plus several years of experience! Most folks don't realise how difficult it is to make a beautifully scented well-burning candle. There are so many variables with every single fragrance, wax and container combination - trial and error is part of the process. In terms of ingredients, like most things in life, you do get what you pay for - we only use the very best and we test test test to find the perfect recipe. Good candles aren't created quickly - or cheaply. But we will always offer our products at the best value prices we possibly can. Which is why our products are much cheaper than many other similar premium products.

Our refills are made to order as part of a larger batch of candles. Offering refills is an important part of our reduce waste philosophy but we also want to make sure they are made in as efficient a way as possible. This means avoiding individual pours which are not only unfeasible as a business but are also wasteful of the energy that goes into making candles (e.g. melting the wax etc).

Everything you may have heard about paraffin wax sooting more, giving off toxic chemicals, having an 'unclean' burn, even being carcinogenic, is 100% untrue. Originating from a couple of very flawed studies (repeatedly disproven through credible research) combined with aggressive marketing campaigns by soy producers, sadly these untruths are still propagated by many candle makers. Please be wary of any seller who refers to their candles/melts as being free of toxins or 'nasties' as this is really just meaningless greenwashing and propagating untruths to enhance their own sales.

There have been studies and articles in recent years suggesting there may be health concerns associated with burning scented candles, although many of these have not been proven scientifically. The reality is that all scented products (including perfumes, household cleaners, air fresheners etc) release a small amount of particulate matter into the air, but candles produce this in such small quantities this would be far less than those encountered on a short walk outside. We personally think that small pleasures matter in life and as lovers of candles making our products as eco-friendly as possible allows us to enjoy candles responsibly without guilt. The bottom line is that candles which are well made, by reputable companies, and which are properly wicked and contain high quality ingredients, are unlikely to cause any harm when used on a regular basis, unless users have issues with severe asthma, allergies or other breathing difficulties. As with all things in life, it is about moderation: limiting burning times to around 4 hours at a time and ensuring your home is well ventilated will significantly reduce any impact.

These are glassine bags and they are fully recyclable, biodegradable and compostable. Glassine is a type of paper that is made air, water and grease resistant through a non-chemical process. It is important that wax melts are stored correctly to ensure their fragrance doesn't leach out and diminish - something that would occur if melts were stored in anything made of paper, fabric or plastic. We recommended that you continue to store your melts at home in our bags to preserve their scent, or otherwise transfer to an airtight tin.

How long a reed diffuser lasts depends on where it is placed and environmental factors like temperature and drafts. The number of reeds you use will also affect how quickly it is used up. Provided our reed diffusers aren't placed in strong sunlight/next to a heat source or draft, our reed diffusers will normally last around 2 months, and often a good deal longer. Inverting the reeds every couple of weeks can refresh the fragrance although gloves should be worn when handling the reeds and care should be taken not to spill the contents.

Our reed diffusers usually take a couple of days to soak into the reeds when first used. Some fragrances are heavier than others and so take a little longer than this. If you still can't smell your diffuser as strongly as you would like after the first few days we recommend changing the position. Some positions simply don't have as good an air flow as others and so the scent cannot diffuse into the room as successfully. Alternatively your room may be too cold. Reed diffusers provide a subtle background fragrance and are most effective in smaller spaces.

Our delivery charge varies depending on the size of parcel and we also have free delivery options. See www.littlegreencandle.co.uk/delivery for details.

In accordance with distance selling requirements, customers have a right to cancel their order within 14 days of receipt of their goods. A full refund will be issued provided the full order is returned undamaged within 14 days of cancellation. Customers must bear the cost of returning the goods. For further information please read our full Terms & Conditions available at the foot of the page.

We accept credit and debit card payments as well as via Paypal. Our checkout process is secured with Transport Layer Security (TLS) encryption. TLS is the industry standard used to protect online transactions with customers. Additionally we only use payment gateways that offer the highest level of security protection.

As a small business we keep our stock levels low but replenish regularly. If something you are looking for is currently out of stock on our website, just email or message us with the details and we will let you know as soon as it is back in stock. Similarly if you want to buy larger quantities of an item than is currently available, just contact us and we can organise this for you no problem.

It is recommended that you burn candles for a maximum of 4 hours at a time. Always light your candle on a level heat proof surface away from drafts and overhanging materials and keep away from children and pets and never leave a burning candle unattended.

We recommend that you store your candles and melts in a dry place out of direct sunlight, avoid extreme variations in temperature and for optimal performance use within 6 months of purchase.

Yes, absolutely! Once your candle is fully extinguished, pop the lid back on it to keep it clean and free from dust. It will also help preserve the life of your candle. Most of our candles come with lids for this very reason.

In the candle world we refer to this build up of carbon as 'mushrooms'. A small amount of 'mushrooming' is normal with certain fragrances. However it is important that after every burn, once your candle has cooled and before relighting it, you trim your wick back to around 0.5cm long. You should do this every time, regardless of whether any mushrooming has developed or not. It is really important since it will ensure your flame doesn't get too high, and will stop a very large mushroom developing, which can lead to debris falling into your wax. You can use special wick trimmers for this but scissors are also fine.

This could be for a number of reasons. Tunelling is where a lot of unmelted wax remains around the sides of the container as the candle burns down. Tunelling can happen if too small a wick has been used, but it can also happen if a candle is lit for short bursts rather than longer burns of 2-4 hours. Wax has a 'memory' when it solidifies and then remelts, so it is important that the first couple of burns in particular are longer burns (up to a maximum of 4 hours) which will allow the melted wax pool to extend towards the sides of the container. With container candles there is balancing act between ensuring there is a good melt pool with a decent scent 'throw', but avoiding too big a melt pool and everything becoming too hot as the candle burns down nearer to the bottom. It is often no bad thing if there is a little wax remaining on the sides near the start of a candle, and this 'hang up' of wax will usually melt and disappear later on in the candle's life as it burns lower down and things get hotter. In the case of our tins in particular you will often find there is some wax on the sides until the candle burns lower down - this is deliberate to ensure the best overall burn over the life of the candle. Another reason a candle might burn unevenly could be due to the curling of the wick. Some wicks are 'self-trimming'. These wicks actually curl slightly to one side, which means that the flame burns slightly off centre so there ends up being more unmelted wax on one side of the container. As above, this isn't usually a problem as long as the right size of wick has been used, since any 'hang up' of wax on one side will gradually disappear as the candle gets near to the bottom and things get a bit hotter.

Safety is our number one priority. We comply with all relevant legislation including European CLP safety labelling requirements, International Fragrance Association (IFRA) guidelines and follow best practice recommended by the British Federation of Candle makers. All of our products are tested thoroughly prior to selling, we provide instructions to our customers on safe use of our products and we will never use risky embeds such as glitter, botanicals or crystals in our candles. All of our containers are specifically for candles and for safety reasons we will only offer a refill service on our tins and not glassware, which may have invisible faults from a customer's previous use which could lead to the glass shattering.

Safety is our number one priority. We comply with all relevant legislation including European CLP safety labelling requirements and follow best practice recommended by the British Federation of Candle makers. All of our candles are tested thoroughly prior to selling, we will provide instructions to our customers on safe use of our products and we will never use risky embeds such as glitter, botanicals or crystals in our candles. All of our containers are specifically for candles and for safety reasons we will only offer a refill service on our tins and not glassware, which may have invisible faults from a customer's previous use.

We strive to minimise our environmental impact, with a focus on simple but beautiful products, with carefully selected ingredients, made with minimal waste. Every decision we make has its roots in its environmental impact, from selecting ingredients and packaging to offering free delivery for larger orders to try to encourage less frequent postage. We often make our local doorstep deliveries on foot or if not we use our zero emissions car. Our ingredients are always vegan and cruelty free, and are UK made and sustainable wherever possible. We avoid the use of unnecessary additives, such as dyes. At the same time, we will always be upfront about what you are getting from us, and why, with no meaningless, misleading or nonsense claims - for example about 'non-toxic' or '100% natural' waxes. See www.littlegreencandle.co.uk/sustainability for more info.

We’d love you to support us by recommending us to friends and family, by sharing photos of your purchases on social media and by leaving reviews after your purchase. As a small independent business regular good reviews can make such a difference to us. Not only because it’s great to know if we’re doing something right, but because they help to raise our profile and instill confidence in potential new customers to make a purchase with us. All of which means we can keep doing what we love doing, and hopefully keep providing you with beautiful home fragrance for exceptional value 😊